Perseverance is Key in AEC Market Prominence

by Karen Davis Burton

In his book, The New Competitiveness in Design and Construction, Joe M. Powell asserts that market prominence belongs to companies that consistently and repetitively do the right things to promote name and expertise recognition and preferential competitive treatment (translation: skip the RFQs and go directly to the

sales presentation).

A successful marketing and public relations strategy can position your company as the go-to firm for your market segment. Even smaller AEC firms with modest marketing budgets can make the right impact on their target audience by promoting project achievements, project delivery methods, use of new technology, and successful collaborations.

Develop your plan. Determine which marketing and PR strategies will fit in your budget and which you have time to implement effectively. Research your prospects, determine how your services align with their business goals, and decide the most effective way to reach them.

Point people in the right direction. All of your communications should encourage your prospects, the media, and collaborators to interact with you: a call-to-action on your website, an e-mail, a social media comment, a phone conversation, or a meeting. But remember, one touch may not trigger a response. Perseverance and repetitiveness keep you top of mind.

Write, post, and speak. New projects, awards, employee promotions, and corporate-sponsored events are all newsworthy, but expert articles, case studies, white papers and speaking engagements position you as an authority in your niche market. Spend some time determining the proper distribution outlets for each.

Use social media to give your news traction. Use new media outlets to give extra legs to your traditional marketing efforts. Links to your articles, news releases, and announcements can be shared easily on Twitter, Facebook, LinkedIn, and AEC specific sites. Design and construction media professional frequent social media sites for story ideas:

"The vast majority of our new leads for stories come from Twitter, LinkedIn, and Facebook. Once Architect has the lead, we still do traditional reporting on the topic, but social media has quickly become our go to source for new ideas."                      - Katie Gerfen, Senior Editor, Architect magazine at SMPS SF Meet the Press 2011

Check your work. Be sure to periodically perform a review of your marketing and PR activities over the previous year. Note which ones give you the best return on time invested and revise your plan as necessary.

5 Articles for Marketing and Productivity

Curated by Karen Davis Burton

Five of the top articles and posts I read in June.

1.  Gensler’s Secret Sauce: After the worst recession in decades put so many firms out of business, the architecture, design and planning firm reports record-breaking revenue. What’s their secret? Opportunity, relationships, and passion. 

2.  Why Are Professional Service Firms Still Afraidof Online Marketing? Stop thinking of it as optional. There’s the potential “to add synergy and profit to rainmaking efforts." ‏

3.  Not just for Builders: How Builders Market Backward. All professionals should determine who their customers are and make sure that customer is the focus at every step of the marketing process. 

4.  iPads replacing blueprints, boost builder productivity. “The goal is to eliminate problems before they happen.”  

5.  And speaking of video and Vine (see the 07.25 post), see what’s possible: 16 Perfect-Loop Vine Posts  (I’m going to go practice some more.)

Photos and Videos for AEC & Design Marketing

by Karen Davis Burton

With photo and video cameras so readily available, I've been wondering why I haven't seen more AEC and design firms sharing pictures and videos of their work more frequently by uploading them to their websites and social media sites. Photos and videos are great marketing tools for AEC and design businesses. We are such visual professionals: our audience can not only see the results of our work, but we can show them works in progress.

It concerns me that I see so many AEC websites that use many, many words and very little visuals. Vocus, a leading cloud marketing software company, says "A minute of video is worth 1.8 million words of text."

What could you show?

• Sketches
• Presentations
• Construction documents (No, you don't want to give away your work content, but you do want to show you capabilities.)
• Buildings under construction
• Building products
• The final built product

There are so many options now and it's pretty easy to upload photos and create video. Most of you are carrying a camera and video recorder with you (in your cell phone), so why not play around with it?

Take photos with your camera and upload them to Facebook, Twitter, Pinterest, Instagram, Google Plus, or foward them through email or your company's e-newsletter. You could also upload them to photo sharing sites like Flickr and Picasa. 

Use the video camera on your phone or tablet or a small handheld video camera and upload the videos to your website, YouTube (on the iPhone, this feature is already set), Vimeo or your social media sites. Or you could you use apps like Vine (6-second limit) or Instagram video (15-second limit).

Creating video on your computer has become relatively simple, too. Even if you don't have a webcam, you could use your photos to create a video montage using Windows Movie Maker (for PC), iMovie (for Mac), or Animoto.com. (Here's a video I created a few years ago to promote an eBook. I used Animoto and then uploaded it through their site to YouTube.

I recently visited Florida Southern College in Lakeland, FL where they have the largest collection of Frank Lloyd Wright architecture on their campus. Take a look at some of the videos I shot using Vine (the app is available for iPhone and Android). This was my first attempt at using the app, so I didn't realize that the video had to be taken in the portrait orientation. With landscape they appear rotated 270 degrees, which is okay if your looking at them with your phone. (Find and follow me on the Vine app at Karen Davis Burton). The videos may not be perfect, but the point is that I tried it. I'm showing three of them below. Click on the photos/previews to see the video.

The rest are here: 
My first look at the campus
The Water Dome, Administration Building and a recent addition to the Roux Library (My husband gets in at the end.)
Another shot of the Water Dome and Roux Library

Look for upcoming posts on photo and video apps and how-to's for the AEC and Design industry. I look forward to seeing your photo and video creativity online. Share them with me on Facebook, Twitter, Pinterest, Instagram, LinkedIn or by email at kadburton@buildingsource.net

Generate Leads with LinkedIn

by Karen Davis Burton of Building Industry Resources

You may have joined LinkedIn, connected with friends and colleagues, and joined a few groups related to your field.

Groups are a great place to ask questions, answer question to show your expertise - and generate leads. Use groups strategically: search for the ones where your target market posts discussions and questions. Here's an example:

Let's say I am a contractor who wants to complete retail tenant build-outs. I joined the Corporate Real Estate Group on LinkedIn and came across the question posted below:

Dean asked if a LEED (Leadership in Energy and Environmental Design) designation added to value to a project.

As a construction professional - possibly with a LEED credential - I would feel comfortable answering Dean's question. As I follow through with an answer, I may want to know more about Dean, so I could give more details. When I click through to his profile, here is what I find:

Dean is the Executive Vice President at Great Clips, the "world's largest" salon with 3,000 outlets. He's in charge of real estate, architecture and construction. Jackpot!

Next step: connect with Dean through LinkedIn. I can send him an invitation directly since we belong to the same LinkedIn Group.

LinkedIn can be a powerful tool for lead generation and business development. Take advantage of its groups and the other networking components. 

buildingsource Top 5 links from May 2013

by Karen Davis Burton of Building Industry Resources

These four articles and one video outline steps for developing business, sealing the deal, and incorporating cloud-based technology in your business.

Strategies for Success: Business development is not a department, but part of the fabric of your business, and everyone should be involved.

Social Studies: Representatives of HOK, Perkins + Will and HDR share how A&D firms can better leverage their presence online. 

13 FAQs about Cloud-based Applications: What's "the cloud," and how will it affect my business data?

5 Reasons Why Every Professional Should Have a Personal Website: With fewer jobs and more competition, self-promotion is becoming increasingly more important.

[Video] 3 Steps to Close the Deal: You've made the pitch, now move your prospect toward "yes."  

buildingsource Top 5 Articles from April 2013

Here are the top 5 articles for building and marketing your AEC and Design business posted in April by media and professionals I follow:

1. A New Era for A/E/C Professionals: The Making of Visible Experts: "A Visible Expert is an individual with high visibility and acknowledged expertise who can command influence within a specific target audience."

2. Will Google Glass Revolutionize the Construction Process? Imagine super-imposing computer-generated images (BIM files) over a real-world view of a construction site.

3. 4 Ways to Handle a Client that's Too Busy to Collaborate: Setting clear expectations is first on the list for dealing with clients who aren't helping to move the project along systematically or on time.

4. SEC Embraces Social Media: In a recent ruling, the Securities and Exchange Commission said  that postings on sites like Facebook and Twitter are just as good as news releases and company websites.

5. Works for Us: "The iPad is a Mobile Showroom": Tips for using a tablet in the sales process.

3 Must-See Homes in Detroit

It's National Architecture Week (April 7-13). Here are three Detroit residences you must visit. Now, don't walk up to these houses and think you can just get in. People live here. Drive or walk by, and enjoy the view.

The Margerum 45-degree House

Photo from Detroit Home magazine

Detroit architect, Roger Margerum, designed his home when he closed his full-time practice. This 3,000 square foot residence has views of the Grayhaven Marina, and Margerum says that instead of moving from room to room, you go "from space-to-space." (More at Detroit Home magazine)


Lafayette Park Townhouses

Photo from Dwell

Lafayette Park was the first urban renewal project in the U.S., and includes two high-rises and one-and two-story townhomes designed by Mies van der Rohe. The townhomes - a sight to behold in the middle of the city - average 1400 square feet and are enveloped by a minimal shell with floor-to-ceiling windows. The interiors showcase floating staircases and clean lines.

See and hear how the residents live in their Mies-designed spaces in this New York Times article. Occasionally, you can catch a tour of the entire Lafayette Park area.*


The Turkel House

Photo from Hour Detroit magazine

Located on Seven Mile Road in Detroit, this is the only Frank Lloyd Wright-designed home within the Detroit city limits. The 4,300 square foot house is in FLW's Usonian Automoatic style, using inexpensive modular concrete blocks. Current residents purchased the home in 2006 and restored it for nearly $1 million. (More at Hour Detroit magazine)

* After note: The next Lafayette Park Walking Tour will be June 1, 2013. Contact Kiana German through her Style-Detroit blog or tweet her at @KianaGerman

Don't Miss an Opportunity - AEC version

Read the post about finding a spot to watch the Michigan vs. Michigan State football match-up 

So what does an empty restaurant have to do with marketing and selling design and construction services and products?

Plan Ahead: October is Fire Prevention month. Did you tie that in to marketing your services? There was an opportunity to educate on life safety, building materials, and other aspects of design and construction. There are many other monthly observances, too. And, trade magazines have editorial calendars that describe what their stories will focus on each month – a chance to pitch your expertise.

Think outside your typical marketing activities: Where can you position your business so clients can find you? You attend networking events put on by chambers of commerce and AEC trade organizations, but are you also capitalizing on social media, where many of your potential clients and collaborators congregate? Some of the top AEC companies are using Facebook, Twitter, LinkedIn, and Google Places. Prospects can find your competition there – where are you?

Extend Your Reach: Hey, the economy has been slow. What non-profits could benefit from your services at a reduced rate? Or could you provide consulting or education on a particular building topic to an organization who may need your services later?

Know your market: Read what your clients read. If you provide construction or design services or building products to hospitals, are you reading the periodicals, website and blogs that are highly regarded by medical professionals? If not, you're missing out on important information and industry trends.

Architecture Detour: Palace of Fine Arts - San Francisco

Recently, my niece and I took a trip out west to visit colleges (she's only a high school junior, but ambitious and she's planning ahead), and as I anticipated, it turned out to be a wonderful architectural journey as well. I wanted to share photos of one of the most beautiful venues I've ever seen - the Palace of Fine Arts in San Francisco.

A few years ago as I passed this magnificent structure on the way to the Golden Gate Bridge, I couldn't take my eyes off of it. Good thing I wasn't driving! I knew when I returned to the city, I'd have to go back and spend some time.

The Palace of Fine Arts was built for the 1915 Panama Pacific Exposition with Bernard Maybeck as architect. As exposition buildings were only supposed to be built to last one year, the columns and rotunda of the Palace were framed with wood and covered with plaster and fiber material. However, there was a move to preserve the palace, and it was the only building to remain from the Exposition.

Reconstruction began in 1964 and improvements are still being made today. See my photos below. (Click on the slideshow to enlarge.)

Position Yourself as a Leader in the Design and Building Industry

Have you taken a leadership position in your area of the design and building industry? Are you known as the expert in one particular market niche? When you position yourself as a leader, you gain significant advantage over your competitors.

First, begin by identifying your prospects and the types of services they need: medical professionals need office designers, a restaurant owners need real estate agents to identify the best locations, and homeowners need a good plumber. Your prospect will be searching for the industry leader who addresses their problem, and you want to be sure to be at the top of their list.

If you find that the niche you've identified is dominated by other professionals, create your own by becoming even more specialized: an oral surgery office designer, a pizzeria real estate agent, or a service rep who can repair any type of water heater. You want prospects to associate your name with your specialty.

What's the Plan?

For your design or building industry company to thrive, you must have an active, on-going marketing and public relations plan: a way to get your business name, value proposition, ideas and projects out in public so potential clients know who you are and are aware of your abilities, and so past and current clients will remember you and your positive working relationship.

If your firm is small or mid-sized, you’ve got to put your marketing and P.R. plan in place just as the larger firms do. You may not have the budget to sustain a full-time marketing department, but you can take the time to develop and solidify a plan using traditional and new media methods. The plan can then be implemented incrementally and modified as needed.

Speaking of Client Concerns: It's About the Little Things

Yesterday, I discussed how Comcast reassured customers about service compliants by addressing them directly in their commercials. Mel Lester, in his E-quip Blog, tells the story of how his service firm lost a top client, even though they'd just saved the client $20 million. Read his blog post here.

How so? It wasn't due to technical mistakes or cost overruns. They were fired because of the way they dealt with the client: unreturned phone calls, negative comments about the project location, and perceived apathy from the project manager.

Mel gives some tips on how to deal with the "little things" that can be a big deal to the client:

1) Make a list of all of your direct and indirect contact with your clients.

2) Determine how well these encounters go over, and determine where employees need to improve.

3) Get feedback from the client, beginning with the first encounter.

4) Include the client experience at all of your in-house project meetings.

5) Be on the lookout for signals from the client.

To bid, or not to bid

I’d like your opinion on the issue presented in this article: “USC nixes bids; donor chooses architect.”

Firms spent $100K and months of labor to win a project and USC canceled the bid when the major donor wanted to hand-pick the Architect. Has your firm ever experienced this?

Architects, Contractors, Suppliers and others in the building industry are professional service providers, right? Could you imagine having a medical issue, lining up five doctors, and saying, "Okay, tell me what my problem is, how you're going to solve it, and how much you'll charge, then I'll decide who'll fix me." No, we do our research first, hopefully find the best service provider (medical professional), and pay them for the solution. If we don't like their solution or need clarification, we go pay another service provider for their opinion.

How did our industry get to a place - a place where we're really not trying to move away from - where we give away our hard earned knowledge and skills? Maybe the solution is not to get into a bid situation, but focus to positioning to negotiate a contract.

This may be easier said than done when bidding is still prevalent and in this economic climate, but it could be something firms could work into the business development plan.

Have You Seen the Competition?

New media makes it easier to follow your competition,- whether they're in the same city, across the country, or around the world - and find out how their running their business and communicating with clients.

1) Go to their website and review every page. What do they offer? How are they communicating their value message? What projects are on the boards, under construction or built? Who are their project partners?

2) Subscribe to their blog. You should know the message they are regularly sending to their audience (and yours).

3) Follow them on Twitter. No only can you see the daily feed, you'll find out who their audience is (followers), who your competition follows, and those you have in common.

4) Check search engines for press releases. Where are the sending their news so it's pushed out to a wider audience?

Crossover Artist

We see it often in the entertainment industry: actor becomes singer; athlete becomes actor; singer becomes producer; producer becomes music industry mogul.

Why do we in the design and building industry feel that once we choose a career, we’re locked into it for life – destined to do the same thing year after year until we retire? Through your college education, on the job training, years of work experience, volunteering and hobbies, you've gained a host of transferrable skills, and most likely, an insight that others may not have. How can another segment of the building industry - or even a completely different industry - benefit from your experience?

Sell design clients on the feeling of the space

When I bought my new home a couple of years ago, I visualized what every inch of space would look like after I put my special touch on the place. Paint colors, furniture, storage, each and every picture on the walls. I especially loved my new living room, flooded with sunlight from the east-facing windows and skylights. I imagined how comforted and invigorated I would feel every morning when I sat in there with a hot cup of coffee, the light bouncing off of the delicious chocolate brown walls.

I’d sold myself on the feeling – the experience – of being in the space. And as creative professionals, the feeling - the experience - is what we should be selling to our clients. We begin our preliminary design and construction meeting asking clients what they want, how they want the space to look, and how the want to experience the space. We do visual studies to invoke a reaction or a decision. We spend a significant amount of time with them before the project begins to find out how the client feels.

Selling the feeling and the experience should continue throughout the entire design and construction process. Keep the final outcome at the forefront of your mind, your client’s mind, and in the agenda of every meeting.

How do you keep your client focused on the final outcome of the project?

Make the Most of Your Summer

Are you taking the summer off? Your competition isn’t.

Memorial Day weekend is the unofficial start to summer. The sun is shining, it’s hot outside, the grill is fired up, and it’s tempting to take time off, especially if work has slowed in the office, or if the job search doesn’t seem fruitful.

Don’t give in to the temptation! Your colleagues are still out there making connections and making deals. You want to stay ahead of the pack. If money is an issue, here are some low-cost ways to update your skills and market yourself and your business. I’ve listed some of these before, but this is a reminder. Have you done any of them?

1. Update your resume, and be sure to add or modify the information on your social networking sites, too.

2. Make a slide presentation of your resume, a video resume, or both. This can also make it easier for you or your business to be found on search engines.

3. Write an article—or several—for trade magazines. Send copies to potential employers, existing clients and collaborators .

4. You can start an internet blog (weblog) for free. Let your colleagues and clients know where to find it.

5. Correspond with clients and colleagues regularly with an e-newsletter, postcard, or phone call so your name stays in on the tip of their tongue.

6. Learn new skills, software and programs. There are free videos and webinars online.

7. If you don't have a website, build one to showcase your work using slides and videos.

8. Network. Network. Network. There are many free or low-cost live conferences and conventions. Did you know first time members of the AIA and those whose memberships have lapsed 5 years or more who rejoin get free entry to the AIA National Convention in Miami?

Check the Building Industry Resources Building Relationships page for more event listings.

Tell Your Prospects How You Save Them Money

Passing several gas stations as I drove today, I noticed one had posted a sign with big red letters: “8 CENTS MORE PER GAL. USING DEBIT/CREDIT.”

I thought that when you put a big sign in front of your business, it was supposed to draw people in, not make them pass by the establishment.

When gas prices were continuously increasing, some stations began charging a higher price for use of debit and credit cards than for cash. I understood. They pay a certain percentage to the bank for being able to accept credit or debit, and giving the illusion of charging less for cash could lure more people in.

So the cost for paying with cash for regular petrol is typically the one you see at the top of the sign – the price you read first – and the price for using credit is below. Never have I seen it reversed. So why would anyone hit you with the higher price first? It’s a turn-off.

At a time when people are pinching pennies, let them know how you your services can save them money in the long run. Their time is money. Their research effort is money. Their mistakes – money. Show your prospect the financial benefit of choosing you.

- The financial benefit of choosing you over your competition, whether you’re in a job interview or trying to sign a contract.

- The financial benefit spending a little more time in the pre-design phase before moving on to construction documents.

- The financial benefit of moving forward with the project today rather than waiting a few months.

- The financial benefit ordering the finish material now, not two weeks before it’s scheduled for installation.

Clients like to hear how you can save them money. Showing and telling them how hiring you can give them a higher return on their investment could seal the deal.

Happy Architecture Week!

If you could visit one architectural landmark or space anywhere in the world where would it be? Comment below or on Building Industry Resources' Facebook or Twitter pages.

There are so many places I’d love to see, but right now I am drawn to Sagrada Familia, the massive cathedral in Barcelona, Spain designed by Antonio Gaudi. The building has been under construction since 1882 and is not expected to be complete until 2026 – 144 years of construction. (And you were angry when the contractor missed your home remodeling deadline by two weeks!) The cathedral will be open for tours and public worship this September. See the Sagrada Familia website and the slideshow below.



I first studied this structure during an Architectural History course in college and was enthralled by the religious symbolism, elaborate detail, and story-telling sculptures. Gaudi based his designs on forms found in nature, as seen in the tree-like supports, vaulting resembling ribs and the bone-like columns, and other elements throughout the building. There are also influences of art nouveau, baroque and cubism styles.

When complete, the cathedral will have 18 towers, three grand façades – the Nativity façade that Gaudi finished himself, the Glory façade, and the Passion façade with sculptures added in 1987 that were very different from those completed by Gaudi.

Read our entire e-newsletter, From the Rooftop

16 Articles and Blog Posts for Architects & Interior Designers to Write

1. Why did you become an architect or interior designer?
2. Who is your favorite designer or architect?
3. What or who inspires you?
4. Write a review of your favorite building or space designed by someone else.
5. Write a review of your favorite building or space designed by you.
6. Describe the best project you ever worked on.
7. Describe the project you are most proud of.
8. Give advice to those entering the architecture and interior design profession.
9. Give advice to improve the architecture or interior design fields, or the building industry as a whole.
10. What trends do you foresee for architecture or interior design for the next five or 10 years?
11. What are the trends for your niche market for the next five to 10 years?
12. What makes you a leader in your niche market?
13. Describe your hobbies and how they may relate to architecture or interior design.
14. What organizations do you volunteer with and why?
15. Write a summary of the last workshop or conference you attended.
16. Describe your “aha” moment – the moment that changed your career.