Perseverance is Key in AEC Market Prominence

by Karen Davis Burton

In his book, The New Competitiveness in Design and Construction, Joe M. Powell asserts that market prominence belongs to companies that consistently and repetitively do the right things to promote name and expertise recognition and preferential competitive treatment (translation: skip the RFQs and go directly to the

sales presentation).

A successful marketing and public relations strategy can position your company as the go-to firm for your market segment. Even smaller AEC firms with modest marketing budgets can make the right impact on their target audience by promoting project achievements, project delivery methods, use of new technology, and successful collaborations.

Develop your plan. Determine which marketing and PR strategies will fit in your budget and which you have time to implement effectively. Research your prospects, determine how your services align with their business goals, and decide the most effective way to reach them.

Point people in the right direction. All of your communications should encourage your prospects, the media, and collaborators to interact with you: a call-to-action on your website, an e-mail, a social media comment, a phone conversation, or a meeting. But remember, one touch may not trigger a response. Perseverance and repetitiveness keep you top of mind.

Write, post, and speak. New projects, awards, employee promotions, and corporate-sponsored events are all newsworthy, but expert articles, case studies, white papers and speaking engagements position you as an authority in your niche market. Spend some time determining the proper distribution outlets for each.

Use social media to give your news traction. Use new media outlets to give extra legs to your traditional marketing efforts. Links to your articles, news releases, and announcements can be shared easily on Twitter, Facebook, LinkedIn, and AEC specific sites. Design and construction media professional frequent social media sites for story ideas:

"The vast majority of our new leads for stories come from Twitter, LinkedIn, and Facebook. Once Architect has the lead, we still do traditional reporting on the topic, but social media has quickly become our go to source for new ideas."                      - Katie Gerfen, Senior Editor, Architect magazine at SMPS SF Meet the Press 2011

Check your work. Be sure to periodically perform a review of your marketing and PR activities over the previous year. Note which ones give you the best return on time invested and revise your plan as necessary.

Photos and Videos for AEC & Design Marketing

by Karen Davis Burton

With photo and video cameras so readily available, I've been wondering why I haven't seen more AEC and design firms sharing pictures and videos of their work more frequently by uploading them to their websites and social media sites. Photos and videos are great marketing tools for AEC and design businesses. We are such visual professionals: our audience can not only see the results of our work, but we can show them works in progress.

It concerns me that I see so many AEC websites that use many, many words and very little visuals. Vocus, a leading cloud marketing software company, says "A minute of video is worth 1.8 million words of text."

What could you show?

• Sketches
• Presentations
• Construction documents (No, you don't want to give away your work content, but you do want to show you capabilities.)
• Buildings under construction
• Building products
• The final built product

There are so many options now and it's pretty easy to upload photos and create video. Most of you are carrying a camera and video recorder with you (in your cell phone), so why not play around with it?

Take photos with your camera and upload them to Facebook, Twitter, Pinterest, Instagram, Google Plus, or foward them through email or your company's e-newsletter. You could also upload them to photo sharing sites like Flickr and Picasa. 

Use the video camera on your phone or tablet or a small handheld video camera and upload the videos to your website, YouTube (on the iPhone, this feature is already set), Vimeo or your social media sites. Or you could you use apps like Vine (6-second limit) or Instagram video (15-second limit).

Creating video on your computer has become relatively simple, too. Even if you don't have a webcam, you could use your photos to create a video montage using Windows Movie Maker (for PC), iMovie (for Mac), or Animoto.com. (Here's a video I created a few years ago to promote an eBook. I used Animoto and then uploaded it through their site to YouTube.

I recently visited Florida Southern College in Lakeland, FL where they have the largest collection of Frank Lloyd Wright architecture on their campus. Take a look at some of the videos I shot using Vine (the app is available for iPhone and Android). This was my first attempt at using the app, so I didn't realize that the video had to be taken in the portrait orientation. With landscape they appear rotated 270 degrees, which is okay if your looking at them with your phone. (Find and follow me on the Vine app at Karen Davis Burton). The videos may not be perfect, but the point is that I tried it. I'm showing three of them below. Click on the photos/previews to see the video.

The rest are here: 
My first look at the campus
The Water Dome, Administration Building and a recent addition to the Roux Library (My husband gets in at the end.)
Another shot of the Water Dome and Roux Library

Look for upcoming posts on photo and video apps and how-to's for the AEC and Design industry. I look forward to seeing your photo and video creativity online. Share them with me on Facebook, Twitter, Pinterest, Instagram, LinkedIn or by email at kadburton@buildingsource.net

buildingsource Top 5 links from May 2013

by Karen Davis Burton of Building Industry Resources

These four articles and one video outline steps for developing business, sealing the deal, and incorporating cloud-based technology in your business.

Strategies for Success: Business development is not a department, but part of the fabric of your business, and everyone should be involved.

Social Studies: Representatives of HOK, Perkins + Will and HDR share how A&D firms can better leverage their presence online. 

13 FAQs about Cloud-based Applications: What's "the cloud," and how will it affect my business data?

5 Reasons Why Every Professional Should Have a Personal Website: With fewer jobs and more competition, self-promotion is becoming increasingly more important.

[Video] 3 Steps to Close the Deal: You've made the pitch, now move your prospect toward "yes."  

buildingsource Top 5 Articles from April 2013

Here are the top 5 articles for building and marketing your AEC and Design business posted in April by media and professionals I follow:

1. A New Era for A/E/C Professionals: The Making of Visible Experts: "A Visible Expert is an individual with high visibility and acknowledged expertise who can command influence within a specific target audience."

2. Will Google Glass Revolutionize the Construction Process? Imagine super-imposing computer-generated images (BIM files) over a real-world view of a construction site.

3. 4 Ways to Handle a Client that's Too Busy to Collaborate: Setting clear expectations is first on the list for dealing with clients who aren't helping to move the project along systematically or on time.

4. SEC Embraces Social Media: In a recent ruling, the Securities and Exchange Commission said  that postings on sites like Facebook and Twitter are just as good as news releases and company websites.

5. Works for Us: "The iPad is a Mobile Showroom": Tips for using a tablet in the sales process.

Position Yourself as a Leader in the Design and Building Industry

Have you taken a leadership position in your area of the design and building industry? Are you known as the expert in one particular market niche? When you position yourself as a leader, you gain significant advantage over your competitors.

First, begin by identifying your prospects and the types of services they need: medical professionals need office designers, a restaurant owners need real estate agents to identify the best locations, and homeowners need a good plumber. Your prospect will be searching for the industry leader who addresses their problem, and you want to be sure to be at the top of their list.

If you find that the niche you've identified is dominated by other professionals, create your own by becoming even more specialized: an oral surgery office designer, a pizzeria real estate agent, or a service rep who can repair any type of water heater. You want prospects to associate your name with your specialty.

What's the Plan?

For your design or building industry company to thrive, you must have an active, on-going marketing and public relations plan: a way to get your business name, value proposition, ideas and projects out in public so potential clients know who you are and are aware of your abilities, and so past and current clients will remember you and your positive working relationship.

If your firm is small or mid-sized, you’ve got to put your marketing and P.R. plan in place just as the larger firms do. You may not have the budget to sustain a full-time marketing department, but you can take the time to develop and solidify a plan using traditional and new media methods. The plan can then be implemented incrementally and modified as needed.

BUILDING RELATIONSHIPS Interviews: Kiana Doggan German

TONIGHT, for the Building Relationships inaugural interview, I will talk with Kiana Doggan German, a design, planning and communications specialist. She'll give us a NeoCon wrap-up, and we'll discuss community environments and blogging. Kiana blogs about interior design at StyleDetroit and her Semiotic Spaces blog presents sustainability, art, design, pop culture, religion and politics from a Detroit perspective.

CALL IN: (218) 936-4700
ACCESS: 875508#

* This call will be recorded so the interview will be available for future listening, Although you won't be able to speak on the call, you must agree to be recorded.

Speaking of Client Concerns: It's About the Little Things

Yesterday, I discussed how Comcast reassured customers about service compliants by addressing them directly in their commercials. Mel Lester, in his E-quip Blog, tells the story of how his service firm lost a top client, even though they'd just saved the client $20 million. Read his blog post here.

How so? It wasn't due to technical mistakes or cost overruns. They were fired because of the way they dealt with the client: unreturned phone calls, negative comments about the project location, and perceived apathy from the project manager.

Mel gives some tips on how to deal with the "little things" that can be a big deal to the client:

1) Make a list of all of your direct and indirect contact with your clients.

2) Determine how well these encounters go over, and determine where employees need to improve.

3) Get feedback from the client, beginning with the first encounter.

4) Include the client experience at all of your in-house project meetings.

5) Be on the lookout for signals from the client.

Always Promote Your Business

I'd been having problems with my water heater, and I finally got tired of lighting the pilot. My neighbor, who had experienced the same problem, recommended a water heater repairman. The repairman got to my house within 30 minutes and had the problem solved within the next 30 minutes.

Of course as I handed him my check , I explained what I do: help contractors build their businesses. I also gave him a business card and an information piece with a few marketing tips. He then informed me that he was part of a larger plumbers association and invited me to take part in their meetings. We then discussed the importance of networking. You know I'll be following up.

The following may be common sense, but they're worth repeating:

- Always be ready to promote your business, whether or not you're in a business setting.

- Always have your business collateral ready, especially when you're in a networking setting.

- Always be able to articulate what you do.

List 5 Reasons to Hire You

How many different architecture firms can you name? How about interior design companies, construction companies, design-build firms, real estate professionals, or building products suppliers? Now, how many of them offer the same services (or products) that you do?

With so many service professionals to choose from, how does a prospect differentiate you from your competition? Give potential clients five reasons to choose you:

1. Identify your niche market - your specialty. You don't have to practice this market exclusively, but you should be able to identify what you're best at.
2. Identify your prospect's needs and fears, and let them know how you will ease their pain.
3. Explain your approach to problem solving.
4. Outline the unique backgrounds and experiences of your employees, focusing on their unique perspective in the building industry, and let prospects know how your employees will be part of the solution.
5. If I gave $5000 to you and three of your competitors, how would your solution to my problem be different?

To bid, or not to bid

I’d like your opinion on the issue presented in this article: “USC nixes bids; donor chooses architect.”

Firms spent $100K and months of labor to win a project and USC canceled the bid when the major donor wanted to hand-pick the Architect. Has your firm ever experienced this?

Architects, Contractors, Suppliers and others in the building industry are professional service providers, right? Could you imagine having a medical issue, lining up five doctors, and saying, "Okay, tell me what my problem is, how you're going to solve it, and how much you'll charge, then I'll decide who'll fix me." No, we do our research first, hopefully find the best service provider (medical professional), and pay them for the solution. If we don't like their solution or need clarification, we go pay another service provider for their opinion.

How did our industry get to a place - a place where we're really not trying to move away from - where we give away our hard earned knowledge and skills? Maybe the solution is not to get into a bid situation, but focus to positioning to negotiate a contract.

This may be easier said than done when bidding is still prevalent and in this economic climate, but it could be something firms could work into the business development plan.

Have You Seen the Competition?

New media makes it easier to follow your competition,- whether they're in the same city, across the country, or around the world - and find out how their running their business and communicating with clients.

1) Go to their website and review every page. What do they offer? How are they communicating their value message? What projects are on the boards, under construction or built? Who are their project partners?

2) Subscribe to their blog. You should know the message they are regularly sending to their audience (and yours).

3) Follow them on Twitter. No only can you see the daily feed, you'll find out who their audience is (followers), who your competition follows, and those you have in common.

4) Check search engines for press releases. Where are the sending their news so it's pushed out to a wider audience?

Crossover Artist

We see it often in the entertainment industry: actor becomes singer; athlete becomes actor; singer becomes producer; producer becomes music industry mogul.

Why do we in the design and building industry feel that once we choose a career, we’re locked into it for life – destined to do the same thing year after year until we retire? Through your college education, on the job training, years of work experience, volunteering and hobbies, you've gained a host of transferrable skills, and most likely, an insight that others may not have. How can another segment of the building industry - or even a completely different industry - benefit from your experience?

Sell design clients on the feeling of the space

When I bought my new home a couple of years ago, I visualized what every inch of space would look like after I put my special touch on the place. Paint colors, furniture, storage, each and every picture on the walls. I especially loved my new living room, flooded with sunlight from the east-facing windows and skylights. I imagined how comforted and invigorated I would feel every morning when I sat in there with a hot cup of coffee, the light bouncing off of the delicious chocolate brown walls.

I’d sold myself on the feeling – the experience – of being in the space. And as creative professionals, the feeling - the experience - is what we should be selling to our clients. We begin our preliminary design and construction meeting asking clients what they want, how they want the space to look, and how the want to experience the space. We do visual studies to invoke a reaction or a decision. We spend a significant amount of time with them before the project begins to find out how the client feels.

Selling the feeling and the experience should continue throughout the entire design and construction process. Keep the final outcome at the forefront of your mind, your client’s mind, and in the agenda of every meeting.

How do you keep your client focused on the final outcome of the project?

Make the Most of Your Summer

Are you taking the summer off? Your competition isn’t.

Memorial Day weekend is the unofficial start to summer. The sun is shining, it’s hot outside, the grill is fired up, and it’s tempting to take time off, especially if work has slowed in the office, or if the job search doesn’t seem fruitful.

Don’t give in to the temptation! Your colleagues are still out there making connections and making deals. You want to stay ahead of the pack. If money is an issue, here are some low-cost ways to update your skills and market yourself and your business. I’ve listed some of these before, but this is a reminder. Have you done any of them?

1. Update your resume, and be sure to add or modify the information on your social networking sites, too.

2. Make a slide presentation of your resume, a video resume, or both. This can also make it easier for you or your business to be found on search engines.

3. Write an article—or several—for trade magazines. Send copies to potential employers, existing clients and collaborators .

4. You can start an internet blog (weblog) for free. Let your colleagues and clients know where to find it.

5. Correspond with clients and colleagues regularly with an e-newsletter, postcard, or phone call so your name stays in on the tip of their tongue.

6. Learn new skills, software and programs. There are free videos and webinars online.

7. If you don't have a website, build one to showcase your work using slides and videos.

8. Network. Network. Network. There are many free or low-cost live conferences and conventions. Did you know first time members of the AIA and those whose memberships have lapsed 5 years or more who rejoin get free entry to the AIA National Convention in Miami?

Check the Building Industry Resources Building Relationships page for more event listings.

Tell Your Prospects How You Save Them Money

Passing several gas stations as I drove today, I noticed one had posted a sign with big red letters: “8 CENTS MORE PER GAL. USING DEBIT/CREDIT.”

I thought that when you put a big sign in front of your business, it was supposed to draw people in, not make them pass by the establishment.

When gas prices were continuously increasing, some stations began charging a higher price for use of debit and credit cards than for cash. I understood. They pay a certain percentage to the bank for being able to accept credit or debit, and giving the illusion of charging less for cash could lure more people in.

So the cost for paying with cash for regular petrol is typically the one you see at the top of the sign – the price you read first – and the price for using credit is below. Never have I seen it reversed. So why would anyone hit you with the higher price first? It’s a turn-off.

At a time when people are pinching pennies, let them know how you your services can save them money in the long run. Their time is money. Their research effort is money. Their mistakes – money. Show your prospect the financial benefit of choosing you.

- The financial benefit of choosing you over your competition, whether you’re in a job interview or trying to sign a contract.

- The financial benefit spending a little more time in the pre-design phase before moving on to construction documents.

- The financial benefit of moving forward with the project today rather than waiting a few months.

- The financial benefit ordering the finish material now, not two weeks before it’s scheduled for installation.

Clients like to hear how you can save them money. Showing and telling them how hiring you can give them a higher return on their investment could seal the deal.

Thank You & Happy Holidays

In this season of celebration, I just wanted to express my appreciation for your support of Building Industry Resources. This year has brought new relationships and opportunities to connect and share information with thousands of professionals in a variety of ways. Whether you read our newsletters or blog, attended one of our workshops, downloaded our resource materials, emailed, connected on social networking sites, called, or contracted our services, communicating and working with you is truly a blessing.

Thank you! You are the reason Building Industry Resources exists – to encourage and assist you in achieving your business and career goals, empowering you to be the best.

Although this past year brought challenges to many, I am excited to think of the possibilities of 2010. The New Year promises new beginnings, innovation, and creative collaboration. Let’s look forward to an increase in projects, new partnerships, and business-building opportunities.

Wishing you peace, joy, great memories, and dreams fulfilled this holiday season and throughout the New Year!

Karen A. Davis
Building Industry Resources

16 Articles and Blog Posts for Architects & Interior Designers to Write

1. Why did you become an architect or interior designer?
2. Who is your favorite designer or architect?
3. What or who inspires you?
4. Write a review of your favorite building or space designed by someone else.
5. Write a review of your favorite building or space designed by you.
6. Describe the best project you ever worked on.
7. Describe the project you are most proud of.
8. Give advice to those entering the architecture and interior design profession.
9. Give advice to improve the architecture or interior design fields, or the building industry as a whole.
10. What trends do you foresee for architecture or interior design for the next five or 10 years?
11. What are the trends for your niche market for the next five to 10 years?
12. What makes you a leader in your niche market?
13. Describe your hobbies and how they may relate to architecture or interior design.
14. What organizations do you volunteer with and why?
15. Write a summary of the last workshop or conference you attended.
16. Describe your “aha” moment – the moment that changed your career.

Pre-Qualify Your Prospects

When business slows and funds are trickling in, it’s tempting to just take the next project that comes along to keep operations flowing. But will that project be worth your time and effort? Do some planning before accepting just any client or project that comes calling.

- What are the characteristics of your ideal client? Think back to those clients with whom you have enjoyed working in the past.

- What’s your ideal project? For instance, if your focus has been on educational design, you may not want to take on a residential remodel.

- What is your work style? If you have a short attention span, reconsider that year-and-a-half-long project (unless you can get yourself to think of it as several smaller projects). You don’t want to get bored and end up giving your client less than your best.

- How do you relate to people? Say you’ve determined that the prospect who calls several times a day will turn into the client who asks for daily progress reports. If you’re not a good hand-holder, maybe you should consider referring that prospect to someone else.

Resolve that it is okay to keep a list of business partners to whom you can refer prospects if you don’t think they’ll be a good fit for you. Your partners should do the same for you.

Is pursuing that project worth the effort?

It’s a money-making (and saving) Monday.

Have you ever considered how much it costs you to pursue a client before an agreement is signed and before the actual project begins? Consider the following to save time and money and avoid frustration:

- Determine the average number of meetings – including phone meetings – it takes before you sign an agreement. Can the number be reduced?

- Ask your prospect if they are qualifying other professionals for the job. If they are, ask for names and research your competition so you can position yourself as the best candidate.

- Prepare a list of questions to determine if your prospect is really ready to begin their project.

- Explore ways to win the project without providing work product (sketches, cost estimates, etc.) before signing an agreement.